Terms & Conditions

Acceptance of Terms

Welcome to Meadow Mist Counseling. By accessing our website at meadowmistcounseling.com, scheduling appointments, or using any of our services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please discontinue use of our services immediately.

These terms constitute a legally binding agreement between you ("Client," "you," or "your") and Meadow Mist Counseling ("we," "us," "our," or "the Practice"), owned and operated by Dr. Sean Alexander, DSW, LCSW.

Description of Services

Meadow Mist Counseling provides professional telehealth therapy and counseling services to adults throughout the State of Texas. Our services include but are not limited to individual therapy for anxiety, depression, trauma, relationship issues, bipolar disorders, personality disorders, adjustment disorders, developmental disorders, ADHD management, grief and loss, stress management, LGBTQ+ support, and substance use concerns.

All services are provided via secure, HIPAA-compliant telehealth platforms. By using our services, you acknowledge that telehealth therapy involves the use of electronic communications to enable healthcare providers to deliver services at a distance.

Eligibility

You must be at least 18 years of age and a current resident of the State of Texas to use our services. By scheduling an appointment, you represent and warrant that you meet these eligibility requirements. Dr. Alexander is licensed to practice in the State of Texas, and services are limited to clients physically located in Texas at the time of their session.

Appointments, Cancellations & No-Shows

Appointments may be scheduled through our website, by phone at (832) 349-4811, or through our online booking system. We request that you provide at least 24 hours' notice for any cancellation or rescheduling of an appointment.

Late cancellations (less than 24 hours) or missed appointments (no-shows) may be subject to a fee. Repeated no-shows may result in discharge from services. We understand that emergencies arise and will consider extenuating circumstances on a case-by-case basis.

Fees & Payment

Payment is due at the time of service unless other arrangements have been made. We accept major credit cards, debit cards, and HSA/FSA cards. Fees for services will be provided to you prior to the commencement of treatment.

If you are using insurance, it is your responsibility to verify your coverage and benefits with your insurance provider prior to your first appointment. You are responsible for any copays, coinsurance, deductibles, or balances not covered by your insurance plan.

Confidentiality & Privacy

We are committed to protecting your privacy and maintaining the confidentiality of your personal health information in accordance with HIPAA (Health Insurance Portability and Accountability Act) regulations and applicable Texas state laws.

Information shared during therapy sessions is confidential with the following exceptions as required by law:

• Imminent risk of harm to yourself or others
• Suspected abuse or neglect of a child, elderly person, or disabled individual
• A valid court order or subpoena
• As otherwise required by Texas or federal law

A complete Notice of Privacy Practices is available upon request.

Telehealth Consent

By using our telehealth services, you acknowledge and agree to the following:

• Telehealth involves the use of audio, video, and other electronic communications to provide therapy services remotely.
• While telehealth has been shown to be effective for many conditions, it may not be appropriate for all situations, and in-person referrals may be recommended.
• There are potential risks including, but not limited to, technology failures, interruptions, and the limitations of not being physically present with your therapist.
• You are responsible for ensuring a private, safe environment during your telehealth sessions.
• You agree to provide your current physical location at the start of each session.

SMS/Text Messaging Terms & Consent

By providing your mobile phone number and opting in to receive text messages from Meadow Mist Counseling, you expressly consent to receive SMS and MMS messages from us at the phone number you provided. Your consent is not a condition of purchasing any goods or services.

Message Frequency: Message frequency varies based on your appointment schedule and interactions with the Practice. You may receive up to approximately 10 messages per month, though this may vary.

Message & Data Rates: Standard message and data rates may apply as determined by your wireless carrier. Meadow Mist Counseling is not responsible for any charges incurred from your carrier for receiving text messages.

Opt-Out / How to Stop: You may opt out of receiving text messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a one-time confirmation message, and no further texts will be sent unless you re-subscribe. You may also contact us directly at (832) 349-4811 or email us to request removal from our messaging list.

Opt-In / How to Re-subscribe: If you have previously opted out and wish to receive text messages again, you may reply START to any previous message thread, or contact us to re-enroll.

Help: For assistance with text messaging, reply HELP to any message or contact us at (832) 349-4811.

No Sensitive Information: Meadow Mist Counseling will never request your Social Security number, credit card information, passwords, or other sensitive personal data via text message. If you receive such a request claiming to be from us, do not respond and contact our office immediately.

Carrier Disclaimer: Carriers (T-Mobile, AT&T, Verizon, etc.) are not liable for delayed or undelivered messages.

Consent Records: We maintain records of your opt-in consent as required by applicable regulations, including the Telephone Consumer Protection Act (TCPA) and carrier requirements for Application-to-Person (A2P) messaging.

No Sharing of Data: We will not sell, rent, or share your mobile phone number or any information collected through our SMS program with third parties for their marketing purposes. Your phone number and opt-in data will be used solely by Meadow Mist Counseling for the purposes outlined in this section.

Website Use & Intellectual Property

All content on the Meadow Mist Counseling website, including but not limited to text, graphics, logos, images, and software, is the property of Meadow Mist Counseling and is protected by copyright and intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on our website without our prior written consent.

Our website is provided on an "as-is" basis. While we strive to keep the information on our website accurate and up to date, we make no warranties or representations of any kind regarding the completeness, accuracy, or reliability of any content.

No Emergency Services

Meadow Mist Counseling does not provide emergency or crisis services. If you are experiencing a mental health emergency, please:

• Call 911
• Call or text the 988 Suicide & Crisis Lifeline (dial 988)
• Go to your nearest emergency room
• Contact the Crisis Text Line by texting HOME to 741741

Our telehealth platform and text messaging services are not monitored 24/7 and should not be used for urgent or emergency communications.

Limitation of Liability

To the fullest extent permitted by applicable law, Meadow Mist Counseling, its owner, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use our services, website, or communications.

Our total liability for any claim arising from or related to these terms shall not exceed the amount you paid for services in the twelve (12) months preceding the event giving rise to such liability.

Governing Law & Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Texas, without regard to conflict of law provisions. Any disputes arising from or related to these terms or your use of our services shall be resolved in the courts of Harris County, Texas.

Changes to These Terms

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the revised terms. We encourage you to review this page periodically for updates.

Severability

If any provision of these Terms and Conditions is found to be unenforceable or invalid under applicable law, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.